Terms & Conditions


1. Mission of the HotelShuttle.hu service

1.1. The Service Provider is to realize the road transport of the Passengers on a nonscheduled ride basis to a destination within the administrative boundaries of Budapest for the listed prices on the hotelshuttle.hu website.

1.2. The Service Provider is to publish the current transfer fees on the www.hotelshuttle.hu website.

1.3. The Service Provider has the right to declare a transfer to be complete, if no necessary modifications or deletion are made to the reservation details 48 hours prior to starting the journey from or to Budapest.

1.4. The transfer fees to and from Budapest are only valid for a destination within the administrative boundaries of Budapest.

2. Entering officially into contract (making a reservation)

2.1. In case of Budapest and suburban transfers:

2.1.a The transfer to or from Liszt Ferenc airport means entering into a "Personal Transfer Contract" - as described in the "Travelling Terms and Conditions" if the Passenger makes a reservation on-line using the Hotelshuttle website 12 hours before the flight departure time, providing the exact address and contact phone number. After that a Reservation Confirmation E-Mail will be sent.

2.1.b. Making reservations are to be done:

online at the www.hotelshuttle.hu website

2.1.c. Methods of payment:

by credit card or via PayPal when making an on-line reservation

3. The contents of the Personal Transfer service

Transfer between Hotel to Airport:

3.1.a. The Service Provider is to provide the arrival of the vehicle to the given address in such a time interval that starts 5 mintues before and ends 10 minutes after the settled and confirmed pick-up time.

Transfer between Airport to Hotel:

3.1.b. The provider is waiting an addtional 30 minutes after the confirmed pick-up time.

3.2. The Service Provider is to provide a vehicle for pick-up depending on the actual traffic situation, within the shortest time possible.

3.3. The driver handling transfers - regardless of the direction - will always be waiting for the Passenger next to the vehicle and will take the luggage and check it's condition, evading the chance of a complaint later on. After the end of the transfer, the driver will hand over the luggage to the Passenger next to the vehicle, and it is the Passenger's duty to check it's condition in front of the driver. After the luggage is handed over, Hotelshuttle does not accept any form of complaint, and the consequences of swapping and taking other Passengers' luggage are to be faced by the Passenger to whom the luggage was handed over. The driver can not be obliged to handle any other kinds of luggage transportation duties.

3.4. Hotelshuttle does not transfer luggage without an accompanying passenger.

4. Requirements of ordering the service

The Hotelshuttle service can be reserved by any person who complies with the following rules and requirements:

4.1.a The Passenger is at least 14 years of on the day of starting the transfer.

4.1.b The Passenger is not yet 14 years old, but is accompanied by an adult during the whole transfer.

4.1.c. The passenger is obliged to stand ready to be escorted with a valid reservation for the given transfer.

4.2. The Passenger must be in perfect condition to begin the transfer. In the event that the Passenger is drunk, under the effect of drugs and/or chemical substances, carries an infectius or disgusting sickness/disease, wears disgusting clothes and carries disgusting luggage - can be excluded from transport.

4.3. The Passenger can only carry luggage which fully complies with all of the airline travelling rules.

4.3.a. The Passenger has the right to carry 1 normal sized piece of luggage aside from the hand luggage, not exceeding 20 kgs and suitable to be carried in the luggage compartment of the vehicle, without causing any harm to the other existing ones.

4.4. Forbidden to carry as luggage in the vehicle:

  • Dangerous material (flamable, acidic, poisoneus, radioactive, etc.)
  • Firearms, blades and knifes (except if carried in a case, and kept in the luggage area)
  • Items that would disgust other passengers
  • Object that would hurt other passengers' physical condition, damage or make the vehicle dirty
  • Such object that is not suitable for vehicular transport by shape, size and nature
  • Living animals
5. Responsibility of the Service Provider

The Service Provider has the responsability towards the Passenger - as stated in the personal transport contract - to fulfill the service as follows:

5.1.a. If the transfer is completed exceeding the time given and confirmed, or it is exceeded due to the fault caused by or related to the Service Provider, the company is to send a refund via bank transfer equalling the amount of the service price, within 30 days of filing the complaint. If additional damage or loss has happened, originating or related to the Service Provider, it is the Service Provider's obligation to give a refund.

5.1.b. The Service Provider is not responsible for any damage or loss:

  • if the Passenger provides the destination address or the contact phone number incorrectly
  • if the Passenger shows up more than 10 minutes late or does not show up at the pick up place recorded in the reservation at the hotel
  • if the Passenger shows up more than 30 minutes late or does not show up at the pick up place recorded in the reservation at the airport

5.2. The Service Provider has the obligation to provide a safe journey (be it to pay for an additional transfer) to his/her destination - for the Service Provider's own cost - in case the Service Provider is responsable for the technical malfunction that renders the transfer incomplete.

5.3. The Service Provider is responsible for the damage and loss to the luggage and passenger, caused by it's owned and maintained Hotelshuttle service. The Service Provider has the necessary insurance fund as described in Section 171/2000. (X.13.) of the statutory rule (also known as Government Issued Order). For objects left in the vehicle, the Service Provider can not be held responsible.

The Service Provider is not responsible for any loss or damage caused by a source that is outside of and/or can not be related to the Service Provider's operation terms, or by an unforeseeable (nor foreseeable by the Passenger, nor the Service Provider) event - vis mayor. (For example: change in the flight schedule, heavy amount of precipitation that renders the roads and parts of the city unusable as travelling route, festivals and programs, delegation visits, roadblocks due to accidents.)

6. Responsibility of the Passenger

6.1.a. The Passenger is obliged to be ready to start the transfer and to be waiting for the vehicle scheduled to handle the pick-up - as described in in Section 4.1. If the passenger is not at the settled and confirmed meeting point on time, the driver does not have the obligation to search for the Passenger.

The driver waits at the parking place described in the confirmation e-mail in case of an airport to hotel transfer

The driver waits in front of the booked hotel in case of a hotel to airport transfer

6.1.b When arriving at the airport, only the amount of time described in Section 4.1 is avalaible to handle the luggage and board/exit the vehicle, as the vehicle can not be kept waiting any further amount of time at the expense of other passengers.

6.1.c. The Passenger is responsible for all the damage and loss caused by him or her being late.

6.2. In the event the Passenger contaminates or dirties the vehicles of Hotelshuttle, he/she is obliged to pay the total cost of the restore, steriliziation, disinfection and cleaning, which is EUR 70. Causing damage on purpose is to provoke a filling in of lawsuit and involving the court in the matter. Causing unintentional damage is to be paid in full.

6.3. The Passenger is to file a complaint towards the Service Provider in written form within 15 days of reserving the service or within 15 days after the requested pick-up time in the reservation has passed.

7. Resolving Complaints and Problems

The problems and complaints must be accompanied by the original documents and are to be sent by e-mail to info@hotelshuttle.hu.

The Service Provider has the obligation to thoroughly investigate the complaint, and inform the Passenger about the results in written form within 30 days. Also, in the event of the complaint being valid, the Service Provider is to administrate and take measures in order to remedy the situation.

8. Validity

The "HotelShuttle Travelling Terms and Conditions" are valid from the 1st October 2016, until further notice or revokal.